Memory Upgrade Help & Support
What are your shipping policies? |
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FedEx shipping policies. |
Shipping is calculated based on the zip code of the destination. Shipping charges are calculated in real-time for orders shipped within the United States, via FedEx, Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. We do not use a one-charge fits all pricing policy. The shipping charge shown on your invoice when you check out is the actual cost to ship the package to your door. |
The majority of the packages we ship are through FedEx, and the US Mail via Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. The rates shown for FedEx reflect almost 50% discount off the standard FedEx rates. We encourage you to take advantage of these great rates by using FedEx premium delivery service. We will automatically notify you via e-mail when your order ships and include the FedEx, tracking number of the package(s) in the message. |
Our preferred carrier is FedEx. FedEx is the most reliable and trused shipping service we recommend to you. The FedEx rates shown on our web site reflect substantial discounts over the published FedEx rates. |
We use the following FedEx shipping methods: FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. FedEx 2nd Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). FedEx Saver: Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days. |
When we ship your package through FedEx you will receive an e-mail with your tracking number. We send a tracking number email for every order we ship via FedEx. If you placed an order and requested FedEx service you will receive an email to the email address you provided us when you placed the order. |
If you placed an order for “FedEx Overnight Delivery” during the work week (Monday – Thursday) before 3:00 PM Central time, then you will receive your order the next day. If you place your order on Friday for “FedEx Overnight Delivery”, then your order will be shipped on Friday, but will be delivered on the next business day - Monday. FedEx does not deliver on Sunday. |
For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays. Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. |
For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays. Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. |
USPS shipping policies. |
We offer "Insured USPS First Class Mail" for $2 via US post office (United States Postal Service), which is insured for $100, additional insurance costs $2 per $100, we insure all packages shipped via USPS First Class Mail. Our USPS shipping services are shipped with delivery confirmation with a tracking number. This means that the only time you can "track" your package is once it's delivered. It is not uncommon for packages to not show an origin scan and only confirmation of delivery. |
If you have chosen USPS Priority Mail as your shipping method, please be aware that the US post office provides for most destinations a delivery confirmation service, not a tracking service, for Priority Mail shipments. With tracking service, packages are scanned at acceptance, in transit and at delivery. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery. |
If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered. This is actually delivery confirmation information you are trying to access as the post office does not offer tracking. |
Shipping Policies. |
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Return Policy & Warranty. |
If you are unhappy for some reason, Please do not leave any negative feedback without contacting us first. We always do our best to make every customer happy. You have up to 30 days to return your parts (only ordered using our Memory Selector) for full credit less shipping. Only orders using our Memory Selector will qualify for a REFUND. Orders that are made without using our Memory Selector will NOT be qualified for a REFUND and will be entitled for a store credit. There will be no exceptions to this policy!. Orders above $300 are returnable for store credit only no refund. Shipping and insured charges are non-refundable. Any returned product must arrive in good condition at our facility. Refunds will be determined and based upon amount of returned product and arrival condition. Returns will not be accepted if memory was damaged due to wrong installation procedures. We always reserve the right to decide if a return is valid or invalid. Returns must be shipped via USPS with tracking only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned. Ship the item(s) to: MemoryUpgradeCompany.com We always recommend you to use our Memory Selector or check your computer manual before you place an order to reduce compatibility issue. If you are not sure what to buy please contact our Customer Support. Use the Return Merchandise Authorization (RMA) Form to return memory for exchange or refund Contact RMA Department at orders @ memoryupgradecompany.com |