Memory Upgrade Help & Support
We accept Purchase Orders:
To submit a Purchase Order click here. After submitting the online PO, please email us the official PO documents. Email: [email protected], Call Tel: 209-475-0152.My system model is not found on your site, how do I find compatible memory upgrade? |
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If you do not find your computer, laptop, motherboard or other system listed on our site for Memory Upgrade, you may contact our Live Support with the model name, or email [email protected], our experienced memory specialist will help you choose the right RAM Memory Upgrade for your system. |
Different ways to find a memory upgrade on MemoryUpgradeCompany.com. |
To place an order on the website once you found the item you want to purchase, type in your desired quantity and then click "Add to Cart" on the product detail page. This button will take you to Shopping Basket where you will be able to review all the items you've added along with quantities, prices and subtotals. There are different ways to find a memory upgrade on MemoryUpgradeCompany.com: Using the navigation links. Clicking on a link will take you to a specific system page, find your specific system and find your memory upgrade. Use the Memory Selector http://www.MemoryUpgradeCompany.com/MemoryUpgradeGuide/ to find your memory upgrade. Or search by entering your System Model in the Memory Search found on the top site header. |
What are your shipping policies? |
FedEx shipping policies. |
Shipping is calculated based on the zip code of the destination. Shipping charges are calculated in real-time for orders shipped within the United States, via FedEx, Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. We do not use a one-charge fits all pricing policy. The shipping charge shown on your invoice when you check out is the actual cost to ship the package to your door. |
The majority of the packages we ship are through FedEx, and the US Mail via Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. The rates shown for FedEx reflect almost 50% discount off the standard FedEx rates. We encourage you to take advantage of these great rates by using FedEx premium delivery service. We will automatically notify you via e-mail when your order ships and include the FedEx, tracking number of the package(s) in the message. |
Our preferred carrier is FedEx. FedEx is the most reliable and trused shipping service we recommend to you. The FedEx rates shown on our web site reflect substantial discounts over the published FedEx rates. |
We use the following FedEx shipping methods: FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. FedEx 2nd Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). FedEx Saver: Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days. |
When we ship your package through FedEx you will receive an e-mail with your tracking number. We send a tracking number email for every order we ship via FedEx. If you placed an order and requested FedEx service you will receive an email to the email address you provided us when you placed the order. |
If you placed an order for “FedEx Overnight Delivery” during the work week (Monday – Thursday) before 3:00 PM Central time, then you will receive your order the next day. If you place your order on Friday for “FedEx Overnight Delivery”, then your order will be shipped on Friday, but will be delivered on the next business day - Monday. FedEx does not deliver on Sunday. |
For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays. Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. |
For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays. Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. |
USPS shipping policies. |
We offer "Insured USPS First Class Mail" for $2 via US post office (United States Postal Service), which is insured for $100, additional insurance costs $2 per $100, we insure all packages shipped via USPS First Class Mail. Our USPS shipping services are shipped with delivery confirmation with a tracking number. This means that the only time you can "track" your package is once it's delivered. It is not uncommon for packages to not show an origin scan and only confirmation of delivery. |
If you have chosen USPS Priority Mail as your shipping method, please be aware that the US post office provides for most destinations a delivery confirmation service, not a tracking service, for Priority Mail shipments. With tracking service, packages are scanned at acceptance, in transit and at delivery. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery. |
If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered. This is actually delivery confirmation information you are trying to access as the post office does not offer tracking. |
Shipping Policies. |
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Return Policy and Warranty. |
If an error is made by buyer while purchasing, we will exchange for right parts with price differnce charged, it is the buyers responsiblity to ship us back the memory with the required shipping method. You have up to 30 days to return your parts for refund, a restocking fees of 15% will be applied for all refunds, shipping charges are not refundable. Any returned product must arrive in good condition at our facility. For compatibility issues after 30 days no refund or exchange will be issued unless memory is bad/damaged. For all orders within the US we provide lifetime warranty on DDR, DDR2 and DDR3 memory, SDRAM and RAMBUS memory carry 1 year warranty. All international orders have a 1 year warranty. Before you finally submit payment or choose your payment method you are asked to review your order to make sure you have ordered the correct memory. Please make sure you select the correct memory that is compatible with your system, as listed in the memory’s description, please cross verify it with the system manual specified by your system manufacturer. If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, please submit an RMA request from the RMA form, to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned. |
Questions? |
Email : [email protected] |